Terms & Conditions

Last Updated: August 9, 2026

Welcome to Code Cluster. These Terms & Conditions govern your access to and use of the Code Cluster website and our digital services.

By accessing our website, submitting an enquiry, placing an order, or purchasing any service from Code Cluster, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Code Cluster

Code Cluster provides digital and technology services, including:

Website Design & Development
WordPress Development
Digital Marketing
Search Engine Optimization (SEO)
Application Development
Graphic Design
Website Maintenance
Other customized digital solutions

Business Name: Code Cluster
Website: https://code-cluster.com
Email: support@code-cluster.com
Phone: +91 8918441345
Address: Rabindrapally, Suri, West Bengal – 731101, India

2. Acceptance of Terms

By using the Code Cluster website or purchasing our services, you agree to comply with these Terms & Conditions, our Privacy Policy, and any additional terms communicated to you for a specific service or project.

If a separate written agreement, quotation, proposal, or project agreement is provided for a particular service, the terms of that agreement may apply in addition to these Terms & Conditions.

3. Services

Code Cluster provides digital services based on the requirements discussed and agreed with the customer.

The exact scope of work, features, deliverables, pricing, timeline, revisions, and other project requirements may vary depending on the service purchased.

Before starting a project, Code Cluster may provide a quotation, proposal, invoice, or project description outlining the agreed scope.

Any work requested outside the agreed scope may be treated as additional work and may incur additional charges.

4. Pricing and Payments

All service prices are communicated through our website, quotation, proposal, invoice, or other official communication from Code Cluster.

Customers are responsible for making payments according to the payment terms agreed for their project or service.

Payments may be processed through third-party payment gateway providers.

Depending on the project, Code Cluster may require:

Full payment in advance
Partial advance payment
Milestone-based payments
Recurring payments for applicable services

The applicable payment terms will be communicated to the customer before or during the purchase process.

5. Payment Processing

Payments made through our website may be processed by authorized third-party payment gateway providers.

Code Cluster does not store complete card details, CVV numbers, UPI PINs, net banking passwords, or other confidential payment credentials on its own servers.

Once a payment has been successfully completed, the transaction may be recorded for accounting, service delivery, and customer-support purposes.

6. Project Commencement

For services requiring advance payment, project work may begin after the required payment has been successfully received and the necessary information, documents, content, or access credentials have been provided by the customer.

Delays in providing required information, approvals, content, or access may result in a corresponding change to the project timeline.

7. Customer Responsibilities

Customers are responsible for providing accurate and complete information required for the delivery of services.

The customer may be required to provide:

Business information
Website content
Images and graphics
Brand assets
Login/access information where necessary
Technical requirements
Feedback and approvals

Customers must ensure that all content, images, documents, trademarks, and other materials provided to Code Cluster are legally authorized for use.

Code Cluster is not responsible for delays caused by incomplete, inaccurate, or delayed information supplied by the customer.

8. Website and Software Development

For website, application, or software development projects, the final deliverables will be based on the agreed project scope.

Additional features, integrations, pages, functionality, or changes outside the agreed scope may require additional charges and development time.

Third-party services, plugins, APIs, hosting, domains, software licenses, and other external services may involve separate charges unless specifically included in the agreed quotation.

9. Revisions and Changes

The number of revisions included in a project, where applicable, will be specified in the relevant quotation or project agreement.

Requests that substantially change the original project requirements may be treated as additional work.

Code Cluster reserves the right to charge additional fees for work that falls outside the originally agreed scope.

10. Delivery Timelines

Estimated delivery timelines will depend on the nature and complexity of the project.

Timelines may be affected by:

Delayed customer feedback
Delayed content submission
Delayed approvals
Changes in project requirements
Third-party service issues
Technical difficulties
Circumstances beyond our reasonable control

We will make reasonable efforts to complete projects within the agreed or estimated timeframe.

11. Digital Service Delivery

Code Cluster primarily provides digital services.

No physical products are generally shipped as part of our standard services.

Digital deliverables may be provided through:

Email
Cloud storage
Project management platforms
Website hosting environments
Other agreed digital communication methods

The applicable delivery method will depend on the nature of the service.

12. Intellectual Property

Unless otherwise agreed in writing, Code Cluster retains ownership of its pre-existing tools, frameworks, templates, processes, source materials, reusable components, and proprietary resources.

Upon receipt of full payment, the customer may receive the agreed final deliverables according to the terms of the specific project.

Third-party assets, plugins, fonts, stock images, software, APIs, and licenses remain subject to their respective owners’ terms and licensing conditions.

Customers are responsible for ensuring that materials supplied to Code Cluster do not infringe the intellectual property rights of third parties.

13. Portfolio and Promotional Use

Unless otherwise agreed in writing, Code Cluster may display completed websites, designs, or other publicly available project work in its portfolio, website, social media, presentations, or marketing materials.

If a customer requires a project to remain confidential or not be displayed publicly, this should be communicated to Code Cluster before project completion.

14. Third-Party Services

Some services may depend on third-party platforms, software, APIs, hosting providers, payment gateways, advertising platforms, plugins, or other external services.

Code Cluster does not control third-party services and cannot guarantee their continuous availability, functionality, pricing, policies, or future compatibility.

Any third-party fees are the responsibility of the customer unless specifically included in the agreed service price.

15. Website Hosting and Domain Services

Where Code Cluster assists with domain registration, hosting, SSL, email hosting, or related services, such services may be provided through third-party providers.

The availability and performance of third-party hosting or domain services are subject to the respective provider’s terms.

Customers remain responsible for renewing domains, hosting plans, licenses, and other recurring third-party services unless Code Cluster has specifically agreed to manage such renewals.

16. Cancellation and Refunds

Cancellation and refund requests will be handled according to the Refund & Cancellation Policy applicable to Code Cluster services.

Because many of our services involve customized digital work, certain services may become non-refundable once work has commenced or resources have been allocated.

Any applicable refund will be subject to the terms of the relevant refund policy, quotation, or project agreement.

17. Suspension or Termination

Code Cluster may suspend or terminate a service or project where:

Required payments are not received
The customer provides unlawful or fraudulent information
The customer requests work that violates applicable laws
The customer engages in abusive, threatening, or inappropriate conduct
The customer materially breaches these Terms & Conditions

Where reasonably possible, Code Cluster may provide notice before suspension or termination.

18. Prohibited Use

You agree not to use our website or services for activities that are unlawful, fraudulent, abusive, or intended to cause harm.

You must not:

Attempt to gain unauthorized access to our systems
Introduce malicious software or code
Misuse our website or services
Use our services for unlawful activities
Violate intellectual property rights
Attempt to disrupt or compromise our website or infrastructure

19. Disclaimer

We make reasonable efforts to provide reliable and professional digital services.

However, Code Cluster does not guarantee that:

The website will always be available without interruption
Third-party services will always remain available
Search engine rankings will reach a particular position
Digital marketing campaigns will generate a specific number of leads or sales
Software will be completely free from bugs or technical issues

Results from SEO, digital marketing, advertising, and other performance-based services may vary depending on market conditions, competition, platform algorithms, customer behaviour, and other factors beyond our control.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Code Cluster shall not be liable for indirect, incidental, special, consequential, or business-related losses arising from the use of our website or services.

Our liability, where legally applicable, shall generally be limited to the amount paid by the customer for the specific service giving rise to the claim, unless otherwise required by applicable law or agreed in writing.

21. Confidentiality

We will take reasonable steps to maintain the confidentiality of non-public business and project information provided by customers.

Confidential information may be disclosed where required by law, legal proceedings, regulatory authorities, or where necessary to provide services through trusted service providers.

22. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using our website and services, you acknowledge that you have reviewed our Privacy Policy.

23. Force Majeure

Code Cluster will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, internet or infrastructure failures, government actions, cyber incidents, technical failures, third-party service outages, strikes, or other unforeseen circumstances.

24. Changes to These Terms

Code Cluster reserves the right to modify or update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated terms, where permitted by applicable law.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Suri, West Bengal, India, unless otherwise required by applicable law or agreed in writing.

26. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Code Cluster
Address: Rabindrapally, Suri, West Bengal – 731101, India
Email: support@code-cluster.com
Phone: +91 8918441345
Website: https://code-cluster.com