Refund & Cancellation Policy

Last Updated: August 9, 2026

At Code Cluster, we aim to provide reliable and professional digital services to our customers. Since our services are primarily customized and may involve dedicated time, resources, software, development work, design work, and other project-related expenses, our refund and cancellation terms are based on the stage of the service or project.

By purchasing our services, you acknowledge and agree to the following Refund & Cancellation Policy.

1. About Code Cluster

Business Name: Code Cluster
Website: https://code-cluster.com
Email: support@code-cluster.com
Phone: +91 8918441345
Address: Rabindrapally, Suri, West Bengal – 731101, India

2. Services Covered

This policy applies to digital services provided by Code Cluster, including but not limited to:

Website Design & Development
WordPress Development
Application Development
Digital Marketing
Search Engine Optimization (SEO)
Graphic Design
Website Maintenance
Software Development
Other customized digital services

3. Cancellation Before Work Begins

If a customer wishes to cancel a service after making payment but before Code Cluster has started work, the customer may request a cancellation by contacting us at:

support@code-cluster.com

Any refund will be considered based on whether Code Cluster has already incurred costs or allocated resources for the project.

Where applicable, a refund may be processed after deducting:

Payment gateway or transaction charges
Third-party costs already incurred
Administrative or processing costs
Any other non-recoverable expenses directly related to the order

4. Cancellation After Work Has Started

Once work has commenced, a project may become partially or fully non-refundable because resources, development time, design work, subscriptions, third-party services, and other costs may already have been allocated.

If a customer requests cancellation after work has started, Code Cluster will review the project status and determine whether any refund is applicable.

Any applicable refund may be calculated based on:

Work already completed
Resources already allocated
Third-party expenses
Development or design time already invested
Services already delivered
Other applicable project costs

5. Completed Services

Payments for services that have already been fully delivered or completed are generally non-refundable.

For example, completed website development, graphic design work, SEO work already performed, digital marketing campaigns already executed, or other completed digital services may not be eligible for a refund.

6. Digital Marketing and Advertising Services

For digital marketing, advertising, SEO, social media management, and similar services, refunds are generally not available for work, campaigns, management, or optimization activities that have already been performed.

Where advertising budgets are paid directly to third-party advertising platforms, those amounts may also be subject to the respective platform’s refund and cancellation policies.

Code Cluster does not guarantee a specific number of leads, sales, website visitors, rankings, conversions, or other marketing results unless expressly agreed in writing.

7. Domain, Hosting, Software, and Third-Party Costs

Payments made toward third-party services such as:

Domain registration
Web hosting
SSL certificates
Premium plugins
Software licenses
API services
Stock assets
Advertising platforms
Email services
Other third-party subscriptions

may be non-refundable once purchased or activated.

Any refund relating to third-party services will be subject to the refund policy of the respective provider.

8. Customer-Caused Delays

If a project is delayed because the customer does not provide required content, information, approvals, feedback, credentials, or other materials, the delay will not automatically qualify the customer for a refund.

Code Cluster may request the required information before continuing the project.

9. Change of Mind

A change of mind after customized work has commenced does not automatically qualify for a full refund.

Because many Code Cluster services are customized according to individual customer requirements, cancellation after work has begun may result in partial or no refund depending on the work already completed and costs incurred.

10. Duplicate or Incorrect Payments

If you accidentally make a duplicate payment or pay an incorrect amount, please contact us at:

support@code-cluster.com

We will review the transaction and, where appropriate, process the eligible refund after verifying the payment details.

Applicable payment gateway or transaction charges may be deducted where they are non-refundable.

11. Refund Eligibility

To request a refund, the customer must contact Code Cluster and provide:

Customer name
Registered email address
Phone number
Invoice or order reference, where available
Date and amount of payment
Reason for the refund request
Relevant supporting information, if applicable

Refund requests should be submitted as soon as possible after the reason for the request arises.

12. Refund Review Process

All refund requests will be reviewed individually.

Code Cluster may consider:

The nature of the service
Whether work has started
The amount of work completed
Third-party expenses
Payment processing charges
Project-specific terms
The reason for cancellation
Any written agreement or quotation between Code Cluster and the customer

Submitting a refund request does not guarantee that a refund will be approved.

13. Approved Refunds

If a refund is approved, Code Cluster will generally initiate the refund to the original payment method used for the transaction.

The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.

Code Cluster is not responsible for delays caused by banks, payment gateways, card networks, or other financial institutions after the refund has been initiated.

14. Non-Refundable Situations

A refund may not be available where:

The agreed service has already been completed
Digital deliverables have already been provided
Customized work has already been substantially completed
Third-party services or licenses have already been purchased
Advertising or marketing budgets have already been spent
The customer has approved the work or deliverables
The customer has failed to provide required information and subsequently requests cancellation
The customer requests cancellation solely due to a change of mind after work has commenced
The service was delivered according to the agreed scope

15. Service Issues and Corrections

If you believe that a delivered service does not meet the agreed scope, please contact us at support@code-cluster.com.

We will review the concern and, where appropriate, attempt to correct or resolve the issue according to the agreed project scope.

Where applicable, Code Cluster may offer revisions, corrections, or reasonable remedies before considering a refund.

16. Cancellation by Code Cluster

Code Cluster reserves the right to cancel or suspend a project or service in circumstances including:

Non-payment
Fraudulent activity
Abuse or inappropriate conduct
Violation of applicable laws
Requests for unlawful services
Material breach of the agreed terms
Circumstances beyond our reasonable control

If Code Cluster cancels a service for reasons unrelated to the customer’s conduct and a refund is applicable, the refund will be considered based on the amount of work completed and expenses already incurred.

17. Payment Gateway Charges

Where a payment gateway or financial institution charges a transaction or processing fee that is not recoverable by Code Cluster, such charges may be deducted from an eligible refund.

18. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact:

Email: support@code-cluster.com
Phone: +91 8918441345

Please include your name, payment details, invoice/order reference, and reason for the request.

We will review the request and communicate the outcome within a reasonable period.

19. Policy Updates

Code Cluster may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

20. Contact Us

For any questions regarding cancellations, refunds, or payments, please contact:

Code Cluster
Address: Rabindrapally, Suri, West Bengal – 731101, India
Email: support@code-cluster.com
Phone: +91 8918441345
Website: https://code-cluster.com