Shipping & Delivery Policy

Last Updated: August 9, 2026

At Code Cluster, we provide digital and technology services. Our services are primarily delivered electronically, and therefore physical shipping is generally not applicable.

This Shipping & Delivery Policy explains how our digital services and deliverables are provided to customers.

1. About Code Cluster

Business Name: Code Cluster
Website: https://code-cluster.com
Email: support@code-cluster.com
Phone: +91 8918441345
Address: Rabindrapally, Suri, West Bengal – 731101, India

2. Nature of Our Services

Code Cluster provides digital services including:

Website Design & Development
WordPress Development
Application Development
Software Development
Digital Marketing
Search Engine Optimization (SEO)
Graphic Design
Website Maintenance
Other customized digital solutions

Since these are digital services, no physical products are normally shipped or delivered to customers.

3. Digital Service Delivery

Depending on the service purchased, deliverables may be provided through:

Email
Cloud storage
Online project management platforms
Customer’s hosting/server
Website or application deployment
Other mutually agreed digital communication methods

The specific delivery method will depend on the nature of the service and will be communicated to the customer where necessary.

4. Website Development Delivery

For website development projects, the completed website may be delivered by:

Deploying it directly to the customer’s hosting/server
Providing access to the completed website
Providing relevant project files or credentials where applicable
Transferring the website to the customer’s hosting environment

The delivery timeline will depend on the project scope and requirements agreed with the customer.

5. Graphic Design Delivery

Graphic design deliverables may be provided digitally through email, cloud storage, or another agreed method.

Depending on the purchased service, files may be provided in formats such as:

JPG
PNG
PDF
SVG
AI
PSD
Other agreed formats

The specific file formats depend on the service purchased and the agreed project requirements.

6. Digital Marketing & SEO Services

Digital marketing and SEO services are delivered through online platforms and ongoing digital activities.

Depending on the service package, delivery may include:

Social media management
Content creation
Advertising campaign management
SEO optimization
Reports and analytics
Strategy and consultation
Other agreed digital marketing activities

The service period and delivery frequency will be communicated in the relevant quotation, package, invoice, or project agreement.

7. Application & Software Development

For application and software development projects, deliverables may include:

Source code, where applicable
Application builds
Deployment to agreed environments
Database configuration
Documentation
Access credentials
Other agreed project deliverables

The delivery process and timeline will depend on the scope and technical requirements of the project.

8. Estimated Delivery Time

Delivery timelines vary depending on the service and project complexity.

Typical timelines may range from a few business days to several weeks or longer for larger projects.

The estimated delivery timeline will generally be communicated to the customer before or at the beginning of the project.

Delivery may be delayed due to:

Delayed customer feedback
Delayed content or information
Delayed approvals
Changes in project requirements
Third-party service issues
Hosting or domain-related issues
Technical problems
Circumstances beyond our reasonable control

9. Customer Responsibilities

Customers are responsible for providing the information and materials required to complete their project.

This may include:

Business information
Website content
Images
Logos
Brand assets
Login credentials where required
Technical requirements
Feedback and approvals

Failure to provide required information or approvals may result in delays in delivery.

10. Delivery Confirmation

Where appropriate, delivery may be considered complete when:

The website or application has been deployed to the agreed environment
Digital files have been provided to the customer
Access to the relevant deliverables has been provided
The agreed digital service has been performed
The agreed project milestone has been completed

Customers may contact us if they experience an issue with accessing or receiving an agreed deliverable.

11. Failed or Delayed Digital Delivery

If you believe that you have not received an agreed digital deliverable within the communicated timeframe, please contact us at:

support@code-cluster.com

We will review the project status and take reasonable steps to resolve the issue.

12. Third-Party Platforms

Some deliverables may depend on third-party platforms, hosting providers, software, APIs, cloud services, or other external systems.

Code Cluster is not responsible for delays or service interruptions caused by third-party providers that are outside our reasonable control.

13. No Physical Shipping

Code Cluster does not normally sell physical products through its website.

Therefore:

Shipping charges: Not applicable
Physical product delivery: Not applicable
Courier charges: Not applicable

All applicable services and deliverables are delivered digitally unless specifically agreed otherwise in writing.

14. Changes to This Policy

Code Cluster may update this Shipping & Delivery Policy from time to time to reflect changes in our services or business practices.

Any updated version will be published on this page with a revised Last Updated date.

15. Contact Us

If you have questions regarding the delivery of our digital services, please contact us:

Code Cluster
Address: Rabindrapally, Suri, West Bengal – 731101, India
Email: support@code-cluster.com
Phone: +91 8918441345
Website: https://code-cluster.com