Refund Policy

At Code Cluster, we are committed to delivering exceptional services and ensuring customer satisfaction. However, we understand that situations may arise where refunds are necessary. Below, we outline our refund policy to ensure transparency and clarity:

Eligibility for Refunds

Refunds will be considered under the following circumstances:

1. Project Non-Delivery:
   If the project has not been initiated or no progress has been made, you may request a full refund.

2. Service Delay:
   If the delay in delivering the agreed-upon service exceeds the stipulated timeline without valid justification or prior communication, a partial refund may be considered.

3. Service Dissatisfaction:
   If the delivered project does not align with the agreed-upon requirements specified in the contract, we will work to rectify the issues. If the concerns cannot be resolved, a partial refund may be issued based on the scope of completed work.

Non-Refundable Situations

Refunds will not be granted under the following conditions:

1. Change of mind after project initiation.
2. Dissatisfaction with services after the final approval or delivery of the project.
3. Failure to provide necessary information or assets for project completion within the agreed timeline.
4. For subscriptions or services that have been partially or fully delivered as agreed.

Refund Process

1. Request Submission:
   Submit your refund request by contacting us at [support@code-cluster.com]. Include details of your project and the reason for the refund request.

2. Evaluation:
   Our team will review the request within [timeframe 5 business days] and may request additional details if necessary.

3. Resolution:
   Upon approval of the refund request, the refund amount will be processed to the original payment method within [timeframe 7-10 business days].

Important Notes

• Refunds are subject to the terms outlined in the signed contract or agreement.
• Any processing fees or third-party charges incurred during the transaction may be deducted from the refund amount.
• For partial refunds, the amount will be calculated based on the work completed up to the point of the refund request.

For further queries or assistance, please reach out to us at [support@code-cluster.com].

Code Cluster values your trust and is dedicated to resolving any issues to ensure your satisfaction.